Reshipment Policy

At Coreplica Watches, we aim to ensure successful delivery of every order. This Reshipment Policy outlines how lost, undelivered, or returned shipments are handled.

1. Incorrect Shipping Information & Failed Deliveries

Customers are solely responsible for providing complete and accurate shipping details at checkout.

If an order cannot be delivered or is returned to origin due to:

Incorrect or incomplete address formatting
Failure to pick up the package from the local depot within the carrier’s timeline
Refusal of delivery by the recipient

The order will not be eligible for a direct refund. Reshipment may only be arranged once the logistics network processes the return, and the customer will be responsible for a $35 re-shipping and handling fee.

2. Lost in Transit (Carrier Confirmed)

A package is only considered “Lost” if the tracking status explicitly states it is lost, or if it remains completely without a scans-update for more than 30 consecutive business days.

Once officially confirmed as lost in transit by our logistics partners, we will arrange a one-time free reshipment of the identical timepiece.
Cash or payment-method refunds are not provided for shipping transits beyond our direct operational control.

3. Delivered but Not Received (Stolen/Misplaced)

If the carrier’s tracking network marks the package as “Delivered” to your provided address:

Our legal fulfillment obligation is successfully completed. We are strictly not responsible for packages that are stolen from porches, misplaced by building management, or collected by unauthorized household members.
If you cannot locate the package, please contact your local postal branch immediately to request GPS delivery coordinates. We will provide any necessary logistics documentation to assist you in filing an official mail-theft report.

4. Customs Inspections & Seizures

Because we ship globally via specialized logistics channels, packages occasionally undergo routine customs inspections.

Delays: Customs clearance speeds are entirely outside of our control. Delays at international borders do not entitle the buyer to order cancellations or refunds.
Seizures: In the rare and unfortunate event that a package is officially seized by customs, we protect our clients by offering a one-time free reshipment via an alternative secure routing channel. No refunds will be issued for customs actions, but we guarantee you will receive your watch.

5. Damaged During Transit

Every timepiece undergoes rigorous shockproof packaging before leaving our facility. In the rare event of transit damage:

You must report the issue to our support team within 48 hours of delivery.
Reports must include clear, high-definition photos and unboxing videos showing the damaged outer packaging and the untouched product with all protective films still fully intact.

6. Reshipment Processing Window

Once a reshipment (due to verified transit loss or confirmed customs seizure) is approved by our management:

Fulfillment Time: It takes 3–5 business days to source, quality-control (QC), test, and securely pack your replacement timepiece.
New tracking information will be automatically updated and emailed to you as soon as the package clears our outbound hub.

7. Logistics & Delivery Support

For any delivery exceptions, routing inquiries, or shipping updates, please reach out to our dedicated logistics desk:

📩 [email protected]

Please ensure your email subject line contains your exact Order Number for priority handling.